Communication Map

Basic Approach

The Umios Group is closely involved not only with customers who buy products, but many stakeholders including employees, suppliers, nearby residents, shareholders and investors, along with the global environment.

It is essential to build trustful relationships with stakeholders in order to continually improve corporate value. Therefore, we create opportunities to provide information about the Group and listen to stakeholders' expectations and opinions through various forms of communication.

We actively use the feedback we receive to promote the sustainability of the Group.

Communication Map

Stakeholders Materiality Main contact point Communication methods
Customers Supply safe and secure foods Quality Assurance Department Website
Promote consumer-oriented management Consumer Relations Center Advertising
Shareholders and investors Proper information disclosure Sustainability Department Results Announcements
Shareholders Meeting
Report Documents (shareholder communications, reports)
Business partners Practice sustainable procurement Sustainability Department Website and Survery of suppliers
Employees Provide growth opportunities Personnel Department Intranet
Promote safe and ideal working conditions Personnel Department Internal Training
Promote diversity and work practice reform Personnel Department Communication Training (NAVI)
Promote a proactive approach to human rights Personnel Department Internal Training
Promote health management Personnel Department Internal Seminar
Communities and society Coexist with regional communities in mutual prosperity Sustainability Department Website
Umios Group Companies Participation in Local Events
NPOs, NGOs, Academia, etc. Global information gathering Sustainability Department Participation in Dialogue (SeaBOS, etc.)

Main Initiatives

For Customers

In the Umios Group, we continuously accept customer opinions, requests, consultations, and feedback regarding our products and services through phone calls, emails, and chat tools. The information we receive is promptly input into our systems, shared within the Group, and utilized for the development and improvement of our products.

Until the Product is Delivered (Japanese only)

Examples of Product Improvements Based on Valuable Customer Feedback

Examples of Product Improvements (Japanese only)

Community and Society

In pursuit of coexistence and mutual prosperity, we are committed to fostering strong relationships through effective communication and various social contribution activities.

Food Education, Community Engagement, Cultural and Educational Initiatives, as Well as Donation and Contribution Efforts

Value for Communities & Society

Engagement with NPOs, NGOs, Academia, etc.

We actively participate in SeaBOS meetings. For more details, please visit our SeaBOS initiatives page:

SeaBOS